Introduction:
To send Automated Email Triggers to the users who are higher in the hierarchy, when the cases are not acknowledged or resolved within the SLA time frame.
In this blog, we will create a SLA KPI Instance Quick Create Form and add it to the case form and create escalation.
Introduction:
In this blog, we will learn how to handle the visibility of Custom Button based on selected records from the SubGrid or from Homepage Grid.
Scenario 1: User provides data into a phone number field and provides some special characters according to their format, which becomes a cumbersome task to clean them.
Scenario 2: User provides data into a phone number field and provides more than 10 characters.
Scenario 3: User provides data into a phone number field and the format provided is different by each user, which becomes a cumbersome task to clean them.
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