Dynamics 365 Customer Service
Create And Retain Customers For Life
Dynamics 365 Customer Service helps in building customer relationships and loyalty. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalised experiences. D365 Customer Service is a model-driven app that is built on the Common Data Service platform.
D365 Customer Service is used to:
- Track customer issues through cases.
- Record all interactions related to a case.
- Share information in the knowledge base.
- Create queues, and route cases to the right channels.
- Create and track service levels through service level agreements (SLAs).
- Define service terms through entitlements.
- Manage performance and productivity through reports and dashboards.
- Create and schedule services.